Terms and Conditions


These Terms apply to all orders of products made by you from Arab International Company for Export & Trade.
When placing an order you have to agree (by ticking the box) to be bound by the Terms set out below. If you do not agree to be bound by these Terms, you may not place an order.
As the products sold on our website, www.alfakhershop-eg.com (“Website”) are only being sold to consumers, these Terms are exclusively applicable to the sale to consumers. Should you be a business, please refer to our terms especially addressed to businesses.
You may order our products only if you are at least 18 years old
Our website is solely for the promotion and sale of our products in Egypt. We do not accept orders from nor do we deliver to addresses outside Egypt. For the latest version of our Terms please refer to our Website.
The contract (including these Terms and including our Privacy Policy) is in the English language.
Who we are. We are Arab International Company for Export & Trade, a company incorporated in Egypt with commercial registration number 10079 and its registered office address at 27 Zohny st., ElZaher, Cairo, Egypt. Our registered VAT number is 200 – 326 – 287. If you place an order on this website and we accept your Order in accordance with these Terms you enter into a contract with us.
  • If you need to contact us. Please email us at [email protected] and we will do our best to resolve the issue.
How your offer is placed. The products displayed on the website do not yet represent an offer from us to the customer but is rather an invitation that orders be placed. Your “Order” is placed by clicking the button "Place your order”. We will send you an e-mail confirmation of receipt of your Order (“Order Confirmation”) immediately after your Order is placed together with an order identification number (“OIN”) to facilitate subsequent communication on your Order. The Order Confirmation is not the acceptance of your offer but we will accept your Order pursuant to Section 3.2 below.
How we will accept your Order. We will accept your Order by sending you a “Shipping Confirmation”, at the latest with the delivery of the products.
Age restrictions. If you are placing an order for an item that by law we are only permitted to sell to customers who are 18 years or older, then by clicking the age confirmation button you confirm to us that you are 18 years or older. By clicking the age confirmation button, you further acknowledge and consent to us (via our third-party courier) verifying your age at the point of delivery. We reserve the right not to supply (and therefore not accept an order for) an age-restricted product where we reasonably believe that you are below the relevant minimum age.
After you place your Order you may only make changes with our agreement. Therefore, if you wish to make a change please contact our Customer Service at [email protected] and we will do our best to resolve the issue.
Delivery costs. The costs of delivery will be as displayed to you on our website at checkout. The customer has to pay all delivery costs unless the Order has been validly cancelled (see Section 7).
When we will provide the products. We will deliver the product to you as soon as reasonably possible and in any event within 30 days following the date of Order Confirmation unless otherwise specified in the Order.
We deliver using R2S (https://r2slogistics.com/) or another provider of our choice. You will find further conditions for shipping at Checkout and will need to comply with the reasonable instructions of the courier. Please take note of any applicable general terms and conditions of the shipping company available on their website, and note that the courier will attempt delivery 3 times, after which it will return your Order to us. You can track your delivery here: https://r2slogistics.com/tracking/.
When you become responsible for the products. You will become responsible for the product from the time we deliver the product to the address you gave us or you collect the product from us.
When you own the products. The product remains our property until we have received payment in full.
If products arrive and have been damaged in transit, please raise a complaint with the courier aware of such damage immediately and contact us as soon as possible (using the contact details set out below in section 7). Failure to make such a complaint or contact us will not affect your statutory rights but will help us to assert our own claims against the courier or our transport insurance.
We shall be liable for material defects or legal defects of delivered items in accordance with the applicable statutory law.
If there is a problem with the products you receive, please email us at [email protected] as soon as possible and in any case within 1 week of delivery, providing us with your name, home address, details of the order (order number), details of the issue, where possible, photographic evidence of the defects and the contact details (phone number or email) you would like us to contact you on.
Returns and your remedies for defective products or an incorrect order. If you inform us that there is a problem with the products you receive, you must return them to us via R2S (or such other third party courier as we may instruct) unless we confirm that it is not necessary to do so. We will arrange for R2S to collect the goods from the original delivery address at which point, R2S will check the defect/ error is legitimate and if so, exchange the defective/incorrect products for non-defective/ the correct products. Alternatively, if the products are defective and you do not want a replacement, you can request a full refund. If you opt for a refund, R2S will check and collect the defective products as described above and provided the defects are satisfactorily evidenced, refund you using the method you used to pay for the Order.
There are some circumstances in which we will not accept the return of defective or incorrect goods which shall include:
(a) with regards incorrect products, where the seal has been broken;
(b) with regards defective goods, where the product has been used beyond what would be reasonably required to identify the defect; and
(c) in respect of any products, where more than 1 week has passed since delivery, in which case any replacement or refund shall be offered in our absolute discretion, subject to any rights you have under applicable statutory law.
We are responsible to you for foreseeable loss and damage caused by us. We are liable for wilful intent and gross negligence. We are liable for simple negligence in the case of death, physical injury or health damage, and if there is a breach of an obligation the fulfilment of which is essential for the proper execution of the contract. The liability is limited to damages-typical and foreseeable at the time of entering into the contract. The same applies to breaches of duty by our vicarious agents.
We are not liable for business losses We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you place your Order. The prices do not yet include shipping costs. These will be displayed during checkout.
What happens if we got the price wrong. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
When you must pay and how you must pay. All Orders made via the Website will be paid via cash on delivery in EGP, using cash. You must pay for the products upon delivery and you acknowledge that the products will not be delivered until such payment is made.
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
You acknowledge and agree that the personal information provided to us in the order process is true, accurate, current and complete in all respects and you will notify us immediately of any changes to such information by updating these details on your online account.
You further agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Keeping your account details safe. If you choose to set up an account, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information confidential. You must not disclose it to any third party.
We have the right to disable any account, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
Website Operator. The Website is operated by Arab International Company for Export & Trade.
Changes to the Website. We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities or to comply with any legal or regulatory requirements.
Suspension or withdrawal of our Website. Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
EGYPT users only. Our website is directed to people residing in EGYPT. We do not represent that content available on or through our site is appropriate for use or available in other locations.
We are not responsible for websites we link to. Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as recommendation or approval by us of those linked websites or any information you may obtain from them.
We have no control over the contents of those third-party sites or resources.
Intellectual Property and Right to Use the Website. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only and that you may (if necessary to place an order) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
We are not responsible for bugs or viruses. We do not guarantee that our website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Compliance with Laws. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms and neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Language. These Terms are written in English language. If they are set out in another language, the English version will be binding to the extent permitted by applicable law.
Which laws apply to this contract and where you may bring legal proceedings. The law of the Republic of Egypt shall apply. You may bring legal proceedings in the Egyptian Courts. If you have placed the order as a consumer and have your habitual residence in another country at the time of your Order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence.