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Terms and Conditions
TERMS AND CONDITIONS OF SALE (“Terms”)
1.
OUR TERMS
1.1
These Terms apply to all orders of products made by you from Arab International
Company for Export & Trade.
1.2
When placing an order you have to agree (by ticking the box) to be bound by the Terms
set out below. If you do not agree to be bound by these Terms, you may not place an order.
1.3
As the products sold on our website, www.alfakhershop-eg.com
(“Website”) are only being sold to consumers, these Terms are exclusively applicable to the
sale to consumers. Should you be a business, please refer to our terms especially addressed to businesses.
1.4
You may order our products only if you are at least 18 years old
1.5
Our website is solely for the promotion and sale of our products in Egypt. We do not
accept orders from nor do we deliver to addresses outside Egypt. For the latest version of our Terms please
refer to our Website.
1.6
The contract (including these Terms and including our Privacy Policy)
is in the English language.
2.
INFORMATION ABOUT US AND HOW TO CONTACT US
2.1
Who we are. We are Arab International Company for Export & Trade, a
company incorporated in Egypt with commercial registration number 10079 and its registered office
address at
27 Zohny st., ElZaher, Cairo, Egypt. Our registered VAT number is 200 – 326 – 287. If you place an order
on
this website and we accept your Order in accordance with these Terms you enter into a contract with us.
- If you need to contact us. Please email us at [email protected] and we will do our best to resolve the issue.
3.
OUR CONTRACT WITH YOU
3.1
How your offer is placed. The products displayed on the website do not
yet represent an offer from us to the customer but is rather an invitation that orders be placed. Your
“Order” is placed by clicking the button "Place your order”. We
will send you an e-mail confirmation of receipt of your Order (“Order Confirmation”) immediately after your
Order is placed together with an order identification number (“OIN”) to facilitate
subsequent communication on your Order. The Order Confirmation is not the acceptance of your offer but we
will accept your Order pursuant to Section 3.2 below.
3.2
How we will accept your Order. We will accept your Order by sending you
a “Shipping Confirmation”, at the latest with the delivery of the products.
3.3
Age restrictions. If you are placing an order for an item that by law
we are only permitted to sell to customers who are 18 years or older, then by clicking the age confirmation
button you confirm to us that you are 18 years or older. By clicking the age confirmation button, you
further acknowledge and consent to us (via our third-party courier) verifying your age at the point of
delivery. We reserve the right not to supply (and therefore not accept an order for) an age-restricted
product where we reasonably believe that you are below the relevant minimum age.
4.
CHANGES TO THE ORDER
After you place your Order you may only make changes with our agreement. Therefore, if
you wish to make a change please contact our Customer Service at [email protected]
and we
will do our best to resolve the issue.
5.
PROVIDING THE PRODUCTS
5.1
Delivery costs. The costs of delivery will be as displayed to you on
our website at checkout. The customer has to pay all delivery costs unless the Order has
been validly cancelled (see Section 7).
5.2
When we will provide the products. We will deliver the product to you
as soon as reasonably possible and in any event within 30 days following the date of Order Confirmation
unless otherwise specified in the Order.
5.3
We deliver using R2S (https://r2slogistics.com/) or another provider of our choice. You will
find further conditions for shipping at Checkout and will need to comply with the
reasonable instructions of the courier. Please take note of any applicable general terms and conditions of
the shipping company available on their website, and note that the courier will attempt delivery 3 times,
after which it will return your Order to us. You can track your delivery here: https://r2slogistics.com/tracking/.
5.4
When you become responsible for the products. You will become
responsible for the product from the time we deliver the product to the address you gave us or you collect
the product from us.
5.5
When you own the products. The product remains our property until we
have received payment in full.
6.
TRANSPORT DAMAGE
6.1
If products arrive and have been damaged in transit, please raise a complaint with the
courier aware of such damage immediately and contact us as soon as possible (using the contact details set
out below in section 7). Failure to make such a complaint or contact us will not affect your statutory
rights but will help us to assert our own claims against the courier or our transport insurance.
7.
IF THERE IS A PROBLEM WITH THE PRODUCT
8.
We shall be liable for material defects or legal defects of delivered items in
accordance with the applicable statutory law.
8.1
If there is a problem with the products you receive, please email us at
[email protected] as
soon as possible and in any case within 1 week of delivery, providing us with your name, home address,
details of the order (order number), details of the issue, where possible, photographic evidence of the
defects and the contact details (phone number or email) you would like us to contact you on.
8.2
Returns and your remedies for defective products or an incorrect order.
If you inform us that there is a problem with the products you receive, you must return them to us via R2S
(or such other third party courier as we may instruct) unless we confirm that it is not necessary to do so.
We will arrange for R2S to collect the goods from the original delivery address at which point, R2S will
check the defect/ error is legitimate and if so, exchange the defective/incorrect products for
non-defective/ the correct products. Alternatively, if the products are defective and you do not want a
replacement, you can request a full refund. If you opt for a refund, R2S will check and collect the
defective products as described above and provided the defects are satisfactorily evidenced, refund you
using the method you used to pay for the Order.
8.3
There are some circumstances in which we will not accept the return of defective or
incorrect goods which shall include:
(a) with regards incorrect products, where the seal has been broken;
(b) with regards defective goods, where the product has been used beyond what
would be reasonably required to identify the defect; and
(c) in respect of any products, where more than 1 week has passed since
delivery, in which case any replacement or refund shall be offered in our absolute discretion,
subject to any rights you have under applicable statutory law.
9.
LIABILITY
9.1
We are responsible to you for foreseeable loss and damage caused by us.
We are liable for wilful intent and gross negligence. We are liable for simple negligence in the case of
death, physical injury or health damage, and if there is a breach of an obligation the fulfilment of which
is essential for the proper execution of the contract. The liability is limited to damages-typical and
foreseeable at the time of entering into the contract. The same applies to breaches of duty by our vicarious
agents.
9.2
We are not liable for business losses We only supply the products for
domestic and private use. If you use the products for any commercial, business or re-sale purpose we will
have no liability to you for any loss of profit, loss of business, business interruption, or loss of
business opportunity.
10.
PRICE AND PAYMENT
10.1
Where to find the price for the product. The price of the product
(which includes VAT) will be the price indicated on the order pages when you place your Order. The prices do
not yet include shipping costs. These will be displayed during checkout.
10.2
What happens if we got the price wrong. If we accept and process your
Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as
a mispricing, we may end the contract, refund you any sums you have paid and require the return of any
products provided to you.
10.3
When you must pay and how you must pay. All Orders made via the Website
will be paid via cash on delivery in EGP, using cash. You must pay for the products upon delivery and you
acknowledge that the products will not be delivered until such payment is made.
11.
YOUR PERSONAL INFORMATION
11.1
How we may use your personal information. We will only use your
personal information as set out in our Privacy Policy.
11.2
You acknowledge and agree that the personal information provided to us in the order
process is true, accurate, current and complete in all respects and you will notify us immediately of any
changes to such information by updating these details on your online account.
11.3
You further agree not to impersonate any other person or entity or to use a false name
or a name that you are not authorised to use.
11.4
Keeping your account details safe. If you choose to set up an account,
or you are provided with, a user identification code, password or any other piece of information as part of
our security procedures, you must treat such information confidential. You must not disclose it to any third
party.
11.5
We have the right to disable any account, user identification code or password, whether
chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with
any of the provisions of these Terms.
11.6
If you know or suspect that anyone other than you knows your user identification code or
password, you must promptly notify us at [email protected].
12.
WEBSITE TERMS OF USE
12.1
Website Operator. The Website is operated by Arab International Company
for Export & Trade.
12.2
Changes to the Website. We may update and change our site from time to
time to reflect changes to our products, our users' needs and our business priorities or to comply with any
legal or regulatory requirements.
12.3
Suspension or withdrawal of our Website. Our site is made available
free of charge. We do not guarantee that our site, or any content on it, will always be available or be
uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for
business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
12.4
You are also responsible for ensuring that all persons who access our site through your
internet connection are aware of these terms of use and other applicable terms and conditions, and that they
comply with them.
12.5
EGYPT users only. Our website is directed to people residing in EGYPT.
We do not represent that content available on or through our site is appropriate for use or available in
other locations.
12.6
We are not responsible for websites we link to. Where our website
contains links to other sites and resources provided by third parties, these links are provided for your
information only. Such links should not be interpreted as recommendation or approval by us of those linked
websites or any information you may obtain from them.
12.7
We have no control over the contents of those third-party sites or resources.
12.8
Intellectual Property and Right to Use the Website. You acknowledge and
agree that all copyright, trademarks and all other intellectual property rights in all material or content
supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted
to use this material only as expressly authorised by us or our licensors.
12.9
You acknowledge and agree that the material and content contained within the Website is
made available for your personal, non-commercial use only and that you may (if necessary to place an order)
download such material and content onto only one computer hard drive for such purpose. Any other use of the
material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or
facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit
or create derivative works of such material and content.
12.10
We are not responsible for bugs or viruses. We do not guarantee that
our website will be secure or free from bugs or viruses.
12.11
You are responsible for configuring your information technology, computer programmes and
platform to access our website. You should use your own virus protection software.
12.12
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic
bombs or other material that is malicious or technologically harmful. You must not attempt to gain
unauthorised access to our site, the server on which our site is stored or any server, computer or database
connected to our site. You must not attack our site via a denial-of-service attack or a distributed
denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we
will co-operate with those authorities by disclosing your identity to them. In the event of such a breach,
your right to use our site will cease immediately.
12.13
Compliance with Laws. The Website may be used only for lawful purposes
and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the
website and any transactions conducted on or through the website.
13.
OTHER IMPORTANT TERMS
13.1
We may transfer this agreement to someone else. We may transfer our
rights and obligations under these terms to another organisation. We will always tell you in writing if this
happens and we will ensure that the transfer will not affect your rights under the contract.
13.2
Nobody else has any rights under this contract. This contract is
between you and us. No other person shall have any rights to enforce any of its terms and neither of us will
need to get the agreement of any other person in order to end the contract or make any changes to these
terms.
13.3
If a court finds part of this contract illegal, the rest will continue in
force. Each of the paragraphs of these terms operates separately. If any court or relevant
authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and
effect.
13.4
Language. These Terms are written in English language. If they are set
out in another language, the English version will be binding to the extent permitted by applicable law.
Which laws apply to this contract and where you may bring legal
proceedings. The law of the Republic of Egypt shall apply. You may bring legal proceedings in
the Egyptian Courts. If you have placed the order as a consumer and have your habitual residence in another
country at the time of your Order, the application of mandatory legal provisions of this country shall
remain unaffected by the choice of law made in sentence.
